Passport Services

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About our passport services

Our customer service centers accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). The standard adult renewal (DS-82 form) is mail-in only.

Please expect to wait 15-20 minutes past your appointment time to meet with a representative.

You can also apply for a U.S. passport card, which is valid for land and sea crossings between the United States and Canada, Mexico and the Carribean. The card is not valid for travel by air.

Passport hours vary by location. See the individual customer service center location pages for details. The Downtown Customer Service Center and the Mobile Customer Service Center do not accept passport applications.

What to submit with your completed application

Make sure you have the following items when visiting a customer service center to apply for a passport:

Fees

Passport book
Age 16 and over, valid 10 years

Inquire for current processing times.

Passport book
Age 15 and under, valid 5 years

Inquire for current processing times.

Other important information